Zenithstar Group LLC ("FixR," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property maintenance coordination platform, website (fixrmaintenance.com), and related applications.
1. Information We Collect
- Account & Contact Data: Name, email address, phone number, and physical property addresses.
- Maintenance Requests: Photos, audio, videos, and descriptions of property issues submitted for maintenance coordination.
- Financial Data: Payment and payout details (processed securely via Stripe; FixR does not store full credit card or bank account numbers).
- System Usage & Technical Data: IP addresses, device identifiers, and platform usage metrics.
2. How We Use Your Information
- To coordinate maintenance tickets, dispatches, and scheduling between Property Managers, Tenants, and Vendors.
- To power AI-assisted property damage and maintenance diagnosis (via Google Gemini).
- To send operational notifications, ticket status updates, and dispatch alerts via SMS and email.
- To process vendor payments and payouts.
3. Mobile & SMS Communications Disclosures (10DLC / TCPA Compliance)
FixR may send service-related SMS about job dispatches, maintenance updates, and scheduling only to recipients who personally opt in and verify their own mobile number through a personal invite, the public SMS consent form, or the optional tenant dashboard. Property Managers cannot grant SMS consent on another person's behalf.
- Opt-Out: Reply STOP to opt out. Reply HELP for help. Telnyx Keywords Management sends a confirmation message after you opt out.
- Message Rates & Frequency: Message and data rates may apply. Frequency varies based on active maintenance requests.
- Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
4. Data Sharing & Subprocessors
We do not sell, rent, or trade personal information for marketing. We share data only with: the Property Managers, Tenants and Vendors involved in a maintenance request, as needed to complete that request; Telnyx (SMS delivery); Google/Gemini AI (issue diagnosis from submitted media); Stripe (payment processing and payouts); and cloud hosting/database providers.
5. Data Retention & Security
Retained while your account/property relationship is active, or as required by law/accounting/regulatory obligations. Industry-standard administrative and technical safeguards are maintained.
6. Your Rights & State Privacy Rights
Depending on your state of residence (including Texas and California), you may have rights to access, correct, or request deletion of your data. Contact support@fixr.zenithstar-group.com.
7. Children's Privacy
FixR is intended for adult property managers, vendors, and tenants only. We do not knowingly collect data from children under 13.
8. Changes to This Policy
Updates will be posted to this page with a revised Effective Date.