Welcome to FixR, operated by Zenithstar Group LLC ("FixR," "we," "us," or "our"). By accessing or using our software, website (fixrmaintenance.com), or communications tools, you agree to be bound by these Terms of Service.
1. Platform Scope & Contractor Disclaimer
FixR is a technology coordination and dispatch platform that facilitates communication, AI-assisted diagnosis, scheduling, and payments between Property Managers, Tenants, and Independent Vendors. FixR is not a licensed general contractor, trade contractor, or property management firm. FixR does not perform repairs, guarantee workmanship, or endorse any vendor.
2. Independent Vendor Status
All vendors listed on or dispatched through FixR are independent third-party contractors, solely responsible for: maintaining all required state and local licenses, permits, and trade certifications; carrying adequate commercial general liability and workers' compensation insurance; and the quality, safety, legality, and completion of all work performed.
3. Artificial Intelligence (AI) Diagnosis Disclaimer
FixR uses automated AI tools (including Google Gemini) to process photos, video, and text for preliminary maintenance issue diagnosis. AI-generated outputs are advisory suggestions only. Property Managers and Vendors must independently verify all diagnoses, site conditions, and safety risks prior to executing repairs.
4. Accounts & SMS Communications
Accounts: users are responsible for maintaining account confidentiality and accurate contact details.
SMS Program: FixR sends operational text messages about maintenance requests, vendor dispatches, appointment scheduling, approvals and ticket status updates only to recipients who personally opt in and verify their own mobile number through a personal invite, the public SMS consent form, or the optional tenant dashboard. Property Managers cannot grant SMS consent on another person's behalf. Consent to receive texts is not a condition of using FixR. Message frequency varies based on your maintenance activity. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. Carriers are not liable for delayed or undelivered messages. For support, call +1-469-699-0199 or email support@fixr.zenithstar-group.com.
5. Payments & Financial Transactions
Vendor payments/payouts are processed via Stripe Connect. Property Managers authorize funds release upon completion of work. FixR is not responsible for payment delays or disputes from Stripe account restrictions or bank errors.
6. Limitation of Liability & Indemnification
To the maximum extent permitted by law, Zenithstar Group LLC, its officers, directors, and employees are not liable for indirect, incidental, consequential, or punitive damages, including property damage, personal injury, bodily harm, lost profits, or disputes between Property Managers, Tenants, and Vendors. You agree to indemnify and hold harmless Zenithstar Group LLC from claims arising out of your misuse of the platform or breach of these terms.
7. Governing Law & Dispute Resolution
Governed by the laws of the State of Texas, without regard to conflict of law principles. Any suit, action, or proceeding shall be instituted exclusively in the federal or state courts located in Collin County, Texas.